Getting Started

• How to create an organization
• How to edit an existing location
• How to create a new location

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Messaging

• How to send a single email requests (Reviews and Surveys)
• How to send bulk email requests (Reviews and Surveys)
• How to send a single text message requests (reviews and surveys)
• How to send bulk text message requests (reviews and surveys)
• How to edit a message template

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Monitoring

• How to resolve a new online review
• How to filter, sort, and view your online reviews
• How to manually add new review profiles to be monitored
• How to manually update a review profile being monitored

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RapidResponse

• How to install RapidResponse Chrome Extension
• How to add new online review responses
• How to edit existing online review responses

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Account Settings

• How to add a user to an organization
• How to add a user to a location
• How to add / update credit card details
• How to delete a location
• How to delete an organization

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FAQs

• Why can’t I send out text messages?
• Why didn’t the system automatically find my profile?
• How often does the system update?
• Can you respond to reviews for me?

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Surveys

• Do I get to pick what survey I send out?
• How can I see what a survey looks like before I send it?
• What’s the Health Survey?
• What’s the Generic Survey?
• What’s the Recommended Survey?

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